Terms of Trade

By requesting an appointment or attendance to a small group class with Restore Prehabilitation & Recovery, you acknowledge and accept the following;

These are automatically sent out to you via our Patient Management System upon booking and within appointment reminder emails

Cancellation Policy

All appointments (excluding Physiotherapy & small group classes) can be cancelled upto 48 hours proir to the scheduled appointment date with no applicable charge
Any appointments (excluding Physiotherapy & small group classes) cancelled within 48 hours of the scheduled appointment date may incur the full session costs and will be classified as a late cancellation
Attendance of any appointment more than 10minutes post the scheduled appointment time will be classified as a late cancellation and may incur the full session cost, unless informed prior via phone, SMS or email.

Physiotherapy & Small Group Class Cancellations can be cancelled upto 24hours prior to the start of the scheduled class
Any cancellation within 24 hours may incur the full Physio or class cost and will be classified as a late cancellation.
Any late cancelled appointment or small group class will have an invoice raised and emailed on the same day.
All invoices are payable upon receipt
Any invoice outstanding 7 days of creation are liable to incur 18% compound interest per day it remains outstanding.
Any invoice outstanding more than 7 days of creation will be passed on to third parties for recovery and all associated costs being assigned to the debtor.

Uncompleted Intake Forms and associated waivers (none physio)

By requesting an initial appointment with Restore Prehabiliation & Recovery you accept and will complete all requested intake forms, client waivers and read the client privacy policy, 48 hours before the scheduled appointment date.
By not completing the requested forms 48hours prior to the scheduled appointment date, you understand the appointment can not proceed and will be classed as a late cancellation.
All late cancelled initial consultation appointments due to incomplete intake forms will align with the above cancellation policy.

Physiotherapy uncompleted Intake Forms and associated waivers

By requesting an initial physio appointment with the nominated Restore Prehabiliation & Recovery Physiotherapist you accept and will complete all requested intake forms, client waivers and read the client privacy policy, ASAP before the scheduled appointment date and/ or time.
By not completing the requested forms prior to the scheduled appointment date & time, you understand the appointment may not be able to proceed and will be classed as a late cancellation.
All late cancelled initial consultation appointments due to incomplete intake forms will align with the above cancellation policy.

Physiotherapy ACC Claims

For all ACC claims, you accept that in the instances where by ACC decline your treatment claim, for whatever reason, you will remain liable for all associated appointment costs.
An invoice will be raised for the appointment accordingly and emailed out.
All invoices are payable upon receipt
Any invoice outstanding 7 days of creation are liable to incur 18% compound interest per day it remains outstanding.
Any invoice outstanding more than 7 days of creation will be passed on to third parties for recovery and all associated costs being assigned to the debtor.

Gift Vouchers

All gift vouchers are not redeemable for cash
There will be no replacements provided if gift vouchers are lost, stolen, destroyed or used without permission
Gift Vouchers cannot be combined with other vouchers or forms of payments and is not valid without promos or events
Vouchers are generally valid for 12months, unless otherwise stated.
Vouchers must be reedemed before the expiry date without exception.
We advise you to book well in advance to ensure the date of your choice and the voucher can be redeemed prior to its expiry date.
It is the recieptant of the voucher, whos remains responsible to ensure it is redeemded prior to expiry.

Osteopathy

Osteopathy services are delivered by Osteopathy Works Ltd. They are not legally associated with Restore Prehabilitation & Wellness Ltd and operate as a separate entity.Restore Prehabilitation & Wellness Ltd cannot be held responsible for any service delivered by Osteopathy Works, including cancelled appointments, associated charges or issues following treatment.

Covid – 19

All individuals are requested to monitor themselves for symptoms of Covid – 19.

If they feel they are potentially symptomatic we request you provide contact no later than 48 hours prior, where reasonably possible, prior to your arranged session to discuss with a member of staff.

If you have been requested by your GP to be tested for Covid-19 less than 48 hours prior to your scheduled session, ensure to inform a member of staff immediately.

Should any individual not make contact 48hours prior to their scheduled appointment OR arrive symptomatic, they may incur the full session costs in addition to any associated cleaning costs required as a result of arriving symptomatic.

Our full Covid-19 policies can be viewed here