Terms of Trade

By requesting an appointment or attendance to a small group class with Restore Prehabilitation & Recovery, you acknowledge and accept the following;

These are automatically sent out to you via our Patient Management System upon booking and within appointment reminder emails.

All appointments (excluding Osteopathy, Pain Management & small group classes) can be cancelled upto 48 hours prior to the scheduled appointment date with no applicable charge.
Any appointments (excluding Osteopathy, Pain Management & small group classes) cancelled within 48 hours of the scheduled appointment date may incur the full session costs and will be classified as a late cancellation.
Any appointments cancelled due to an individual presenting symptomatic to any illness without prior conversation with clinic management, may incur the full session cost.
Attendance of any appointment more than 10minutes post the scheduled appointment time will be classified as a late cancellation and may incur the full session cost, unless informed prior via phone, SMS or email.
Osteopathy, Pain Management & Small Group Class Cancellations can be cancelled upto 24hours prior to the start of the scheduled class
Any cancellation within 24 hours may incur the full Osteopathy, Pain Management or class cost and will be classified as a late cancellation.
Any late cancelled appointment or small group class will have an invoice raised and emailed on the same day.
All invoices are payable upon receipt.
Any invoice outstanding 7 days of creation are liable to incur 18% compound interest per day it remains outstanding.
Any invoice outstanding more than 7 days of creation will be passed on to third parties for recovery and all associated costs being assigned to the debtor.

By requesting an initial appointment with Restore Prehabiliation & Recovery you accept and will complete all requested intake forms, client waivers and read the client privacy policy, 48 hours before the scheduled appointment date.
By not completing the requested forms 48hours prior to the scheduled appointment date, you understand the appointment can not proceed and will be classed as a late cancellation.
All late cancelled initial consultation appointments due to incomplete intake forms will align with the above cancellation policy.

By requesting an initial Osteopathy or Pain Management appointment with the nominated Restore Prehabiliation & Recovery practitioner you accept and will complete all requested intake forms, client waivers and read the client privacy policy, ASAP before the scheduled appointment date and/ or time.
By not completing the requested forms prior to the scheduled appointment date & time, you understand the appointment may not be able to proceed and will be classed as a late cancellation.
All late cancelled initial consultation appointments due to incomplete intake forms will align with the above cancellation policy.

For all ACC claims, you accept that in the instances where by ACC decline your treatment claim, for whatever reason, you will remain liable for all associated appointment costs.
An invoice will be raised for the appointment accordingly and emailed out.
All invoices are payable upon receipt.
Any invoice outstanding 7 days of creation are liable to incur 18% compound interest per day it remains outstanding.
Any invoice outstanding more than 7 days of creation will be passed on to third parties for recovery and all associated costs being assigned to the debtor.

Osteopathy & Pain Management services are delivered by Integrative Pain Care Ltd. They are not legally associated with Restore Prehabilitation & Wellness Ltd and operate as a separate entity.
Restore Prehabilitation & Wellness Ltd cannot be held responsible for any service delivered by Integrative Pain Care Ltd, including cancelled appointments, associated charges or issues following treatment.